Computer User Support Specialist (ServiceDesk)
Quick Apply Full-time 4 hours ago Full Job Description Overview The Enterprise Service Desk serves as the nucleus of DeCA's IT infrastructure support operations.
Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite.
This shall be full service support for all Government-owned desktop equipment and desktop software in DeCA's environment to include mobile device, multi-media, and collaboration service support.
Responsibilities Responsibilities include:
Provide Service Desk support (Tier 1).
Answer all calls routed or transferred to their respective calling queue.
Knowledge/Experience must include:
Customer Service/Support Windows/MacOS/Linux/Unix/Chrome/Android Networked Printers/Multi-Function Devices Mobile Device Support Defense Enterprise Provisioning Online (DEPO) Active Directory DHCP DNS Microsoft Office Suite incl.
SharePoint Touch Labor Break/Fix Remote Troubleshooting Hardware/Software Troubleshooting Information Technology Infrastructure Library (ITIL) Ticketing System Experience (e.
g.
BMC Remedy/ServiceNow/SolarWinds/Ivanti) Excellent Oral/Written Communication Qualifications Associates Degree or HS/GED
3 yrs in Windows Computing Environment Baseline Certification (required):
CompTIA Security
CE / CySA
/ SSCP / GSEC Computing Environment Certification in at least 1 area (required):
CompTIA:
ITF+, A
CE, Network
CE Microsoft:
Microsoft M365 Fundamentals, Windows OS Fundamentals HDI:
Desktop Support Technician, Support Center Analyst Microsoft:
Windows 7, Configuring
Windows 10 (Online Training), Configuring Windows Devices, Installing and Configuring Windows 10 Windows Client, Managing Modern Desktops, M365 Fundamentals MS Azure Fundamentals AWS Cloud Practitioner Training (required):
Must complete an ITIL Course (ITIL v4 recommended) Minimum Secret Clearance Job Types:
Full-time, Permanent Salary:
$45,000.
00 - $58,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Relocation assistance Tuition reimbursement Experience level:
2 years 3 years Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Fort Lee, VA 23801:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) License/Certification:
CompTIA Security
(Preferred) CompTIA CySA
(Preferred) SSCP (Preferred) CompTIA A
(Preferred) CompTIA Network
(Preferred) HDI Certification (Preferred) Microsoft Certified:
Azure fundamentals (Preferred) Security clearance:
Secret (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite.
This shall be full service support for all Government-owned desktop equipment and desktop software in DeCA's environment to include mobile device, multi-media, and collaboration service support.
Responsibilities Responsibilities include:
Provide Service Desk support (Tier 1).
Answer all calls routed or transferred to their respective calling queue.
Knowledge/Experience must include:
Customer Service/Support Windows/MacOS/Linux/Unix/Chrome/Android Networked Printers/Multi-Function Devices Mobile Device Support Defense Enterprise Provisioning Online (DEPO) Active Directory DHCP DNS Microsoft Office Suite incl.
SharePoint Touch Labor Break/Fix Remote Troubleshooting Hardware/Software Troubleshooting Information Technology Infrastructure Library (ITIL) Ticketing System Experience (e.
g.
BMC Remedy/ServiceNow/SolarWinds/Ivanti) Excellent Oral/Written Communication Qualifications Associates Degree or HS/GED
3 yrs in Windows Computing Environment Baseline Certification (required):
CompTIA Security
CE / CySA
/ SSCP / GSEC Computing Environment Certification in at least 1 area (required):
CompTIA:
ITF+, A
CE, Network
CE Microsoft:
Microsoft M365 Fundamentals, Windows OS Fundamentals HDI:
Desktop Support Technician, Support Center Analyst Microsoft:
Windows 7, Configuring
Windows 10 (Online Training), Configuring Windows Devices, Installing and Configuring Windows 10 Windows Client, Managing Modern Desktops, M365 Fundamentals MS Azure Fundamentals AWS Cloud Practitioner Training (required):
Must complete an ITIL Course (ITIL v4 recommended) Minimum Secret Clearance Job Types:
Full-time, Permanent Salary:
$45,000.
00 - $58,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Relocation assistance Tuition reimbursement Experience level:
2 years 3 years Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Fort Lee, VA 23801:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) License/Certification:
CompTIA Security
(Preferred) CompTIA CySA
(Preferred) SSCP (Preferred) CompTIA A
(Preferred) CompTIA Network
(Preferred) HDI Certification (Preferred) Microsoft Certified:
Azure fundamentals (Preferred) Security clearance:
Secret (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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